Policies (Please Read)

Arriving Late:
Clients who arrive more than 15 minutes late may be asked to reschedule and are subject to our cancellation fee.

Refunds:
Innovative Hair Designs does not offer refunds on services. If, for any reason, you are unsatisfied with a service, we offer adjustments up to 7 days after the original service. Products may be exchanged in person up to 7 days after purchase.

Cancellations:
Clients failing to provide at least 48-hour notice for a cancellation reschedule or no showing will be charged 50% of the cost of their missed appointment. Providing at least 48 hours’ notice allows us to fill that slot with another client from our always-active cancellation list, and with a last minute cancellation that is simply not possible. Please be considerate of the fact that the stylist work on commission and rely on a consistent schedule.

We thank you for your consideration, and for valuing our time.